How to Place Your Order:

You can place your orders on line by logging onto You can also email order to Either way you will receive a conformation email as soon as your order is processed.

Our Customer Service team is available by phone from 8:00 AM to 5:00 PM Eastern time Monday through Friday at 800-891-9301. You can also email us at and we will follow up with you shortly.

Payment Options:

Med Care Mfg accepts Visa, MasterCard, American Express, Discover Card, and purchase orders from pre-approved accounts.

Sales Tax:

Med Care Mfg will charge sales tax where required.


Unless you specifically ask us to use your shipping account number, all orders will be subject to actual shipping charges.
Med Care Mfg will use the safest and most economical shipping option for you based on your specific order. Unless otherwise specified truck freight will be shipped without a leftgate. Any additional services, such as two-man delivery, inside delivery or address change are not included in the price of the freighted item. You may purchase these additional services directly from the freight carrier when delivery is scheduled.

Liability for Concealed Damage Customer is responsible for tractor trailer access. If an item is shipped and returned because it is not deliverable due to an incorrect address, non-access or the customer refuses the shipment; the customer will be responsible for shipping fees both ways.

Customer will be responsible for checking shipment for any damage prior to signing for shipment. If packaging looks damaged at all, even the slightest, customer is responsible for noting it on the freight bill prior to signing for it. This is the only way a “concealed damage” claim can be made. Failure to sign a delivery receipt as damaged and/or with missing parts removes Med Care Mfg. and the delivering carrier from any liability. Med Care Mfg’ s policy is to replace parts free of charge whenever this situation occurs as long as the damage is noted on the delivery receipt at time of delivery. Med Care Mfg will not be held liable for any freight damage. Freight damaged items cannot be returned for any reason after signed for.

Backorder Information:

Occasionally, items may be backordered. We will make every effort to display this information on our website in real time. If your order has been placed and we find that we are out of stock, we will notify you of the expected date and allow you to change your order to a different product or cancel it completely with no charges to you.

All qualified returns must have a Return Goods Authorization (RGA) number prior to being returned. This will assure you a quick and painless credit process. To obtain an RGA please email us at

Limitation of Liability:

Med Care Mfg does not and shall not assume any liability whatsoever for use of, or defects which may be claimed in, any products sold or distributed by Med Care Mfg (the “Products”) on (the “Site”). With regard to communication with Med Care Mfg's technical sales staff, it is agreed and acknowledged that Med Care Mfg’s technical sales staff is only provided to assist in the identification of the Products. Med Care Mfg’s technical sales staff does not and shall not assume any responsibility or liability whatsoever relating to the installation or use of any Products. The customer is advised to seek the assistance of a qualified licensed installer to ensure the proper selection and installation of any of the Products and compliance with local codes and ordinances. Med Care Mfg, expressly disclaims and shall not be liable for any claims for damage, injury, cost or expense suffered or incurred as a result of or otherwise caused by the installation or use of any of the Products. The customer shall indemnify, defend and hold harmless Med Care Mfg and its employees, officers, directors, owners and agents, from and against any such claims for damage, injury, cost or expense suffered or incurred as a result of, caused by or otherwise related to the installation or use of the any Products purchased by the customer.